University of Toronto Education
Bachelor's Degree in History and Political Science from the University of Toronto
Cybersecurity Certification
from the University of Toronto Continuing Studies
About
IT support and cybersecurity professional with over 10 years of customer service experience, including 5+ years in technical support and sales within the retail and telecommunications sector. Passionate about cybersecurity, with a demonstrated ability to design network topologies from the ground up and apply hardening practices that create stable, secure, business-ready computing environments. Recognized for exceptional technical support, consistently achieving a first-time resolution rate that exceeded team productivity targets. Skilled in system administration, including managing user access controls, monitoring logs, enforcing security policies, and performing patch and system updates. Awarded MVP at Rogers Communications for troubleshooting documentation that reduced technician dispatch rates, reflecting strong research and problem-solving abilities. Combining hands-on technical expertise with a security-first mindset, I am committed to safeguarding systems and driving operational efficiency in every role I take on.
